Frequently Asked Questions &
Terms and Conditions

Frequently Asked Questions:

1. What type of limousine’s do you offer?

•  8 passenger limousine sprinter van

•  13 passenger shuttle bus​

2. What are your rates?

• Prices vary by vehicle. Please click here to see our full inventory and pricing options. ​

3. What area do you service?

•  We primarily service the Tri State area, however WE GO EVERYWHERE! For extended trips (domestic or international) please email us at [onthedoubletransport@gmail.com] or call 1 877 240 0082​

4. Do you offer any packages or discounts?

• Weddings, proms, corporate outings. Please click here to see our current specials and discounts. ​

5. How far in advance should I book?

• Early as possible. Preferably 24 hours in advance

6. Can I make a last-minute booking?

•  Depends on availability​

7. What is the cancellation policy?
You must cancel 24 hours before your scheduled rental time. ​

8. What is included in the rental price

• Personal driver and Refreshments (beverages, chips)

9. Can I see the vehicle before I book

• Yes. 

10. Are your vehicles insured and licensed?

• Yes

11. What amenities are included in the Sprinter and Shuttle Bus

• Wi-Fi, TV’s, sound system, gaming system, refreshments

12. Can I request special amenities or decorations?

• You are allowed to bring your own decorations and beverages

13. What happens if my plan changes on the day of service?

• Please give us a call as soon as possible and we will work with you to make adjustments to your reservation.

14. Can the driver make multiple stops?

• Yes, however additional charges may apply

15. What forms of payment do you accept?

• All major credit cards, cash app, apple pay and google pay

16. Is gratuity included in the price

• No. If you enjoyed your ride, feel free to tip our drivers. 

17. What are the policies on alcohol and smoking

• Absolutely no smoking

• Alcohol is allowed providing you drink responsibly